Bookings & Policy
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Reservation Policy
A deposit of 50% is required as confirmation of the booking. The full balance is payable on arrival.
Check in time is from 14:00. Check out time is before 11:00.
Check in time is from 14:00. Check out time is before 11:00.
Please inform 18 on Kloof of estimated time of arrival.
Cancellation Policy
Cancellations 0 – 3 days prior forfeit 100% of the deposit.
Cancellations 4 – 28 days prior forfeit 50% of the deposit
Cancellations more than 28 days prior forfeit 25% of the deposit
In event of no show, 100% of the deposit will be forfeited
On receipt of a written instruction to cancel the reservation, 18 on Kloof will refund the applicable amount within 7 working days. 18 on Kloof levies a 10 percent administration fee on any refunds processed.
Child Policy
Under 1 year = no charge
Under 12 years = 50% of normal tariff
Under 12 years = 50% of normal tariff
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